Terms & Conditions

You may cancel your subscription at any time. Cancellation stops future renewals but does not by itself entitle you to a refund for the current billing period, which remains active until the end of the period you have already paid for.

Accidental purchases. If you purchased the wrong plan or the wrong billing interval by mistake, contact us as soon as possible and in any case within 72 hours of purchase. Where no material use of the Service has occurred, we may, at our sole discretion, issue a refund less the non-refundable payment processing fee described below. This applies to genuine purchasing mistakes such as selecting the wrong plan, choosing annual billing instead of monthly, or duplicate purchases.

After the Service has been used. Once the Service has been materially used, refunds are generally not available except where required by applicable law. Material use includes, for example, accessing the platform after purchase, making API requests, downloading or consuming market data, integrating the API into your own software or automated systems, or using analytics, endpoints, or other subscription features.

Suitability. You are responsible for determining whether FlashAlpha meets your requirements before purchasing, including by using any trial or demo made available to you. Refunds will not normally be provided because the Service does not fit a particular workflow, because your implementation differs from how the platform is designed, because you would prefer a different billing interval after purchasing, because your trading strategy or needs have changed, because you no longer require the Service, or because you expected functionality that was not advertised.

Market data and snapshots. FlashAlpha provides live market analytics based on available market data. Outside market hours, data may remain static or reflect the last available market state. If you require historical snapshots or archived market states, you are responsible for capturing and storing that data yourself, unless archival functionality is expressly included in your subscription.

Annual plans. Annual plans are offered at a discount in exchange for a one-year commitment. A request to convert an annual subscription to monthly billing after the Service has been materially used does not qualify for a prorated refund of the annual term.

Processing fee. Any refund issued at your request is subject to a non-refundable processing fee of 5% of the original payment amount, which is deducted from the amount refunded. This applies to all customer-requested refunds, including accidental purchases and any discretionary refund we agree to. The fee covers payment processing charges levied by our payment provider (Stripe), which are retained by the provider even when a transaction is refunded and are therefore not recoverable by FlashAlpha. Only the remaining balance is returned to your original payment method. This fee does not apply where a refund is required by applicable law, or where FlashAlpha issues a refund to correct its own billing error.

We genuinely want you to push the platform. The Alpha plan is built for serious strategy work, and we actively support power users running ambitious research, custom logic, and high-throughput workloads. We see that as the platform working as intended, not as a problem.

The Alpha plan runs on shared compute nodes, meaning the same resources are used by other Alpha members at the same time. To keep the experience fast and reliable for everyone, we ask all users to apply reasonable judgment. Sustained, disproportionate, or runaway consumption (for example, malfunctioning or unbounded scripts, tight retry loops, or workloads that materially degrade performance for other users on the same node) goes beyond what a shared environment can fairly absorb.

We are a developer-friendly platform and we want your code to run well here. If a script is consuming a disproportionate share of resources, our first step is usually collaborative: we will point out the bottleneck and ask that the script be reviewed and optimised, since most heavy load on a shared node comes from inefficient or unbounded logic rather than legitimate scale. To keep shared compute healthy for everyone, we expect workloads to follow reasonable engineering standards, including bounded loops and retries, sensible polling intervals and back-off, cleaning up idle or runaway processes, and not relying on the platform to absorb code that has not been profiled or tested. We are happy to help identify what to improve.

If usage reaches that point, our first step is always a conversation, not a penalty. Where optimisation is not sufficient and the workload is simply large by nature, the right path is more room to work: we will recommend upgrading to Alpha Pro with dedicated compute, where you get isolated resources sized for demanding and continuous workloads and no shared-node constraints. Dedicated compute is the supported home for heavy, long-running, or experimental strategies, and it lets you scale without affecting, or being affected by, other users.

Where usage on a shared node is, in our reasonable assessment, excessive, disruptive, or detrimental to other users, and is not resolved through an upgrade to dedicated compute or other agreed remediation, FlashAlpha reserves the right to throttle, suspend, or revoke access to the affected service to protect overall platform stability. We will always aim to give notice and offer a path forward before taking such action, except where immediate intervention is necessary to preserve service integrity for other users.

Paid subscriptions are billed in advance on a recurring basis and renew automatically at the end of each billing period, monthly or annually according to the plan you choose, until you cancel. By subscribing you authorise FlashAlpha and our payment provider (Stripe) to charge your payment method for each renewal at the then-current price. You can cancel at any time from your account to stop future renewals, as set out in the Refunds and Cancellations section above.

If you believe a charge is incorrect, please contact our support team before opening a dispute with your bank or card issuer. Almost every billing question can be resolved quickly and directly. We maintain detailed server-side records of account activity and API usage.

Initiating a chargeback or payment dispute for a charge that reflects genuine use of the Service, or that falls outside the Refunds and Cancellations section above, is a breach of these terms. In that event we reserve the right to suspend or terminate the account and to submit our access and usage records to the payment provider as evidence that the Service was delivered and used. Nothing in this section limits any right you may have under applicable law.

The Service, including all market data, analytics, greeks, exposure metrics, signals, and other outputs, is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, FlashAlpha makes no warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Market data is sourced from third-party providers and derived through our own models and calculations. While we work hard to keep it accurate and timely, we do not warrant that any data, analytic, or output is accurate, complete, current, uninterrupted, or error-free. Data may be delayed, revised, or temporarily unavailable, and outside market hours it may be static or reflect the last available market state. You are responsible for independently verifying any information before relying on it.

FlashAlpha is a data and analytics tool and does not provide investment, financial, legal, or tax advice. Any decision you make using the Service is your sole responsibility.

Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Service and its data for your own internal or personal use. All rights in the platform, its software, and its data and analytics remain with FlashAlpha and its data providers.

You may not resell, redistribute, republish, sublicense, or otherwise make the market data, analytics, or any Service output available to a third party, whether in raw or derived form, except where we agree in writing. You may not use the Service to build, train, or populate a competing product or dataset, and you may not systematically extract or scrape data beyond your plan's intended use.

API keys and account credentials are issued to a single subscriber and must not be shared, sold, or used by more than one person or organisation. You may not attempt to circumvent rate limits, quotas, authentication, or other technical controls, nor reverse engineer or decompile the Service except to the extent permitted by law.

We may suspend or terminate access, without refund, where we reasonably believe these restrictions have been breached. These restrictions also protect the terms under which our upstream data providers license their data to us.